frequently asked questions

classes / play

  • Do you charge for the playspace?

    • NO - it's free! :)​ Daily storytime at 9am is also free! (yay!)

  • Do you have classes every day?

    • Check out our class list here. We have classes every weekday​ for a small fee... and we're adding more classes all the time!

  • How do I sign up for classes?

    • Sign up in advance here or just walk in!​

  • Is the playspace open while classes are taking place?​

    • Yes - the playspace is always open (except rare cases on Sat/Sun between 11am-1pm for events).

  • Can I just drop off my child for class and leave the cafe?

    • Unfortunately, no. You have to remain in the cafe during the classes. We may one day offer drop off, but not yet!

  • What ages are the classes best for?

    • All classes are for all ages - and we've had kids from 1-12 years join! We try to teach to the kid, and it's helpful for parents to help us if the kid is younger. STEM example: one week we did a “pasta tower” and learned how to build a structure from marshmallows/grapes and dried pasta. The older kids probably got a bit more from the “lesson” and were able to build some bigger structures independently, but all the kids had a good time and built something! 

  • Do you want me to sit with my child during class?

    • It's up to you! Unless your child is young enough that they may - for example - eat the supplies... then yes - please ​do. 

  • How do you keep the playspace open during classes?​

    • We have a separate area with tables for some of the classes (e.g. crafts, STEM), and then we use the tables as a barrier to separate the two areas (play verus class) for other classes (e.g. music).

  • Can you tell me exactly what you're doing each week in each class?​

    • Sometimes! :/ We have descriptions on the website sign-up page at least a week in advance, plus we often post teasers on our Instagram stories - follow us there!​

  • Do we have to take our shoes off in the playspace?

    • No - totally up to you.

  • Can we eat in the playspace?​

    • Yes - but please keep the food at the tables and clean up after yourself (and your littles!).​

  • Can I buy a set of classes?​

    • We're working on it - that feature will be coming soon!!​

retail

  • Where are all the goodies from??

    • We LOVE to work with local vendors for our retail section... so most of what you see is made by folks in Arizona​! 

  • Can you wrap it for me?

    • Yes!! Just ask as you're checking out! For $1.50, we'll provide a cute bag, colorful tissue paper, and a stamped tag. You can see a sample of the gift wrapping and the various tag options in our retail section. Plus - if you spend over $50, we'll include the gift wrapping for free.​

  • How do you select vendors?​

    • Honestly, we mostly just sell what we love!​ It's fun to be an owner! :)

  • How do I become a vendor?

    • Email us! laura@cafeauplait.com​

  • What are the requirements to be a vendor?​

    • We don't have hard and fast requirements, but again - we do like to work with local AZ vendors! We also don't like to sell similar items from two different vendors. We also evaluate things like price point when determining if you'd be a good fit!

  • Do you sell on consignment?​

    • No. We purchase the goods and then take the responsibility of re-selling them.​

other

  • Can I host my event in your space?

    • YES, please!! We will have more information coming on our site, but we host events both during and after business hours. We have various packages to help make your special event a roaring success! As we work on our webpage, please reach out directly to us at laura@cafeauplait.com ​

  • Are dogs allowed?

    • Outside - yes! Inside - no. For food safety reasons, we can't have dogs inside at all, but we do have outdoor seating in front and back!  

  • What else are you doing for dogs?

    • We LOVE dogs! We have: water bowls outside, ​free treats at the front counter, $1 puppuccinos at the bar, some fancy / cute / yummy treats for purchase from Dogs Eating Cake!

  • Are you giving back?

    • Definitely! This is very important to us - more info coming soon!

  • Will you advertise with us? Will you sponsor our event? Will ​you donate to our cause?

    • It depends! Due to a lot of competing requests, we need to evaluate this on a case by case basis - so please email laura@cafeauplait.com with your request!​

covid

  • Are you open for dine-in / classes / playing right now?​

    • Yes. And as a (very) small business, we are doing everything we can to remain open - while also trying to keep everyone safe during this uncertain time.​

  • What are you doing to keep everyone safe?

    • Short answer - a lot! BUT we also know that some people are still not comfortable coming out to a dining experience right now. And that is totally OK! We'll still be here in a few months (and hopefully forever!), and we're happy to wait for you!! 

    • Specifically: All employees are wearing masks​ during business hours; we ask that customers wear masks when they are not eating / drinking; we have closed half of our seating to allow for social distancing; we are cleaning ALL the time - including every hour in the playspace; we have placed markers in our ordering line to allow for social distancing; we have contact-less payment options (apple pay); we have pick-up options (order online here!); we offer free hand sanitizer at the register and at the condiment station; ETC.

  • Any other thoughts?​​​​

    • As our motto states - BE KIND ALWAYS and try to be understanding and respectful of everyone! This is a crazy time where there are surprisingly very few hard and fast guidelines (and spoiler alert - the owner is neither a public health expert nor a doctor!), and we're all trying our best. ​

    • We also have a diverse customer base. For example - we serve the man with a compromised immune system who is extra worried and taking his panini to go (and maybe he's also reminding you to stay on your ordering line marker!). Then we also serve the parent with young kids who have been stuck at home for MONTHS (and missing crucial socialization time) and may casually take her mask off to drink her coffee at a socially distanced table in the playspace, chat with her friends, and let her littles be littles (and stay unmasked). We're not going to stop serving either of those customers - so again, please be kind (and wait a few months to come visit us if that gives you more peace of mind!).  

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